FAQs
If you have a query or want to know how to get in touch with our Support Team, here are a selection of InstructorLive’s frequently asked questions.
How much does it cost to join InstructorLive?
Our prices vary depending on the subscription plan you choose. You can sign-up to access one programme for as little as £4 per month. Or you can subscribe to the InstructorLive All Programmes Plan for £9.99 per month – this gives you access to every fitness class on InstructorLive – that’s over 800 workouts. If you want to save 33%, you can pay an annual fee of £79.99 to access the All Programmes Plan.
For the duration of your InstructorLive subscription, you can access programmes as many times as you like.
What’s included in the £4.99/m versus £9.99/m subscriptions?
The £4.99 per month plan gives you access to the programme you sign up for whereas the £9.99 per month Unlimited Programmes Plan gives you access to every fitness programme on InstructorLive – that’s over 800 workouts.
How many times can I access each of the classes/programmes?
For the duration of your InstructorLive subscription, you can access programmes as many times as you like.
How long does my subscription last?
Your subscription is a rolling plan that you can cancel at any time.
To cancel your subscription, simply email support@instructorlive.com or send us a message on Facebook Messenger with your email address and name and we will take care of the rest for you.
Can I cancel my subscription at any time?
We’re sorry to hear that you’re thinking of leaving us. Yes, you can cancel your subscription at any time. Just please ensure you contact us to cancel your plan at least three days before your billing date to ensure you are not charged for the next month.
To cancel your subscription, simply email support@instructorlive.com or send us a message on Facebook Messenger with your email address and name and we will take care of the rest for you.
How do I cancel my subscription?
To cancel your subscription, simply email support@instructorlive.com or send us a message on Facebook Messenger with your email address and name and we will take care of the rest for you.
How can I contact InstructorLive?
You can contact the InstructorLive Support Team on support@instructorlive.com or via Facebook Messenger at any time. We will respond to you Monday to Friday between 8am-6pm.
You can get your health and fitness questions answered via our Ask Austin Live feature on InstructorLive.com or via Facebook Messenger at any time. We will respond to you Monday to Friday between 8am-6pm.
If you reach out to us outside of business hours, we will get back to you as soon as possible.
What extras features are available through my InstructorLive membership/subscription?
InstructorLive offers a range of vitamins and supplements to add to your daily routine and to get the very best out of your workouts. These are additional options and prices are listed.
FIT CLUB is our latest feature and is available only to full subscription members. It is hosted on Facebook via a private group exclusive to InstructorLive full members. Here you can enjoy a community feel, LIVE classes and discussions as well as access to new on-demand workouts before they are released on InstructorLive.com. If you are thinking of joining FIT CLUB but do not use Facebook, please get in touch and we will be happy to help you with instructions on how to create a Facebook account.
AIRPLAY. Using ‘Ariplay’ gives you the ability to play your workouts via your TV. You can do this using screen mirroring, chrome cast or via HDMI cable.
You can also get involved with some of the health and fitness challenges we hold every year. We have recently had great success with ‘January Shred Challenge 30-day Challenge’ and ‘Combat Your Fat 28-day Challenge’
How do I change my bank details?
To edit your details, including your contact details and bank account, you go to the edit profile at the top right-hand corner of InstructorLive when ensuring you are logged in.
If you have trouble finding your profile and updating your details, please get in touch with our Support Team via support@instructorlive.com and we will do this for you.
I’ve never worked out before, what support does InstructorLive offer?
InstructorLive is for everyone from beginners to advanced to underlying health conditions. We believe that fitness should be enjoyed by everyone which is why we have programmes for all levels of fitness that vary from 10 minutes in duration through to one-hour workouts.
The way the InstructorLive programmes are designed means you can take things at your own pace. We are always on hand to support you through your fitness journey and answer any questions you may have regarding your health, workouts or membership. So feel free to reach out to us at any time for support, advice or tips and tricks.
You can do this in a number of ways, including:
Ask Austin: If you have a question about a workout, need some advice or want to simply find out about our programmes, we have a live feature on the InstructorLive homepage called Ask Austin. This is located at the bottom right-hand corner of your screen in the form of a small speech bubble. At any time of the day or night, get in touch with Austin – our resident health and fitness guru – and he’ll be able to help you.
InstructorLive Support Team: Contact our Support Team on support@instructorlive.com or via Facebook Messenger at any time. We will respond to you Monday to Friday between 8am-6pm.
Articles: If you’re looking for some extra reading, motivation and support for your health and fitness journey, make sure you check out the Articles section on InstructorLive.com which is jam-packed with helpful reads across a number of topics.
How quickly will I see results when using InstructorLive?
It depends on several factors including how often you attend, what exercise you do, what you eat and drink and what your goal is. But with the correct diet, training and motivation you could start to see some positive changes within 4 weeks.
I have a condition/injury, can I still work out?
Yes, you can! In fact, we have a number of InstructorLive programmes that are specifically designed for people with injuries and conditions and have more on there way during 2021. Our team has experience creating workouts specific to injuries and conditions so feel free to get in touch with our Support Team if you have any queries.
Please note: In all instances of injuries and conditions, we recommend that before starting a new exercise regime that you speak to your doctor and get their ‘OK’ before starting anything new. It’s also strongly advised that you should prepare your body fully before exercise. Most of our workouts will include a warm-up, however, you can use the 10-minute warm-up video provided in the ‘10-minute Toning’ programme.
